Eligibility for Refunds and Returns

To be eligible for a refund or return, items must be in their original condition, unused, and in the original packaging with all tags intact. Certain products, such as personalized or clearance items, may not be eligible for return. Please check the product page for specific return eligibility.

How to Initiate a Return

To start a return, contact our customer service team within 14 days of receiving your order. Provide your order number, reason for the return, and any supporting photos if applicable. Returns must be postmarked within 30 days of delivery unless otherwise specified.

Refund Process

Once we receive your return request and inspect the item, If approved, refunds will be credited to source account via original payment method in 5 to 7 working days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the returned item reaches us safely.

⁠Replacement and Exchange policy

We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately with photographic evidence. We will arrange for a replacement or full refund as quickly as possible.

Non-Refundable Items

Items that are marked as non-returnable on the product page, gift cards, and downloadable products are not eligible for return or refund.

Contact Information

For questions about refunds, returns, or exchanges, please contact our customer support via the contact page on our website. We aim to respond within 24-48 hours.

Changes to this Policy

We reserve the right to update this refund and return policy at any time. Updates will be posted on this page with the revised date.